About SafeCasino: company details, support routes and operating standards
We operate SafeCasino as an account-based gaming service with a documented cashier, verification workflow, game catalogue and player-control framework. TechSolutions Group N.V. manages the brand under a Curaçao Gaming Control Board framework. Our work covers account access, game delivery, payments, support and safer gambling controls.
Company and account operations
We maintain the website, player accounts, transaction records, promotions, support channels and technical integrations used by the lobby. More than 120 software studios supply over 6,700 games. Payment providers process card, wallet, bank and selected cryptocurrency transfers under their own network rules.
How to reach us
| Contact route | Detail |
|---|---|
| Support email | [email protected] |
| Privacy email | [email protected] |
| Telephone | +357 25 059 184 |
| Office | 28 Spyrou Kyprianou Avenue, 3070 Limassol, Cyprus |
| Live chat | 24 hours a day through the signed-in site |
| Written support | Monday–Friday, 09:00–18:00 EET |
What our support team handles
Live chat deals with login, promotion status, payment tracking, limit changes and basic document questions. Email is the better route for complaints, privacy requests and attachments. Include the account email and transaction reference, but never send a full password or one-time security code.
Verification and payment administration
We may check identity, address, payment ownership and source of funds. These checks protect account ownership and support legal obligations. Withdrawal limits, pending periods and provider settlement times are shown in the cashier and account history.
Games and promotions
The lobby covers slots, live casino, roulette, blackjack, baccarat, game shows and crash titles. Promotions show their own minimum deposit, wagering, expiry, maximum bet and game contribution. We expect players to read those terms before activation.
Player protection
Deposit limits, cooling-off and self-exclusion sit alongside ordinary account controls. Gambling is entertainment with financial risk. Our support team can apply account restrictions and point players toward independent support organisations.
Complaints and formal requests
Send a concise chronology, account identifier and supporting evidence to support. We acknowledge the case, review account and transaction records, then provide a written response. Privacy requests go directly to the privacy address above.
Service monitoring and updates
We monitor login performance, payment status, game-session records and support demand. A material change to a bonus, payment route, withdrawal limit or account control is reflected in the relevant account area. Planned maintenance is scheduled to reduce disruption to active sessions and pending transactions.
Corporate responsibility
Our operating standard covers age checks, anti-fraud controls, anti-money-laundering review, data protection and responsible gambling. Staff handling account data receive role-based access. Payment and identity documents are reviewed only for the purpose stated in the account process.
Business relationships
Game studios, payment processors, hosting providers, verification vendors and support systems supply parts of the service. Each partner remains responsible for its own regulated or technical function. We select integrations that can support account records, transaction evidence and incident handling.